Privacy & Cookie Policy
Last Updated: 19th June 2026
1. Introduction
Wholeness Physiotherapy is committed to protecting your privacy and handling your personal information responsibly, securely, and transparently. This Privacy & Cookie Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us by phone, email, or website forms, request information about our services, receive physiotherapy or rehabilitation services from us, apply to work with us as an employed or self-employed physiotherapist, or interact with us in any other capacity. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Who We Are
Wholeness Physiotherapy is the Data Controller responsible for deciding how your personal information is collected and used.
Contact Details:
Wholeness Physiotherapy
Email: hello@wholenessphysiotherapy.co.uk
Telephone: +44 7368 352169
3. Information We Collect
Personal Information
- Full name
- Postal address
- Email address
- Telephone number
- Date of birth
- Emergency contact details
Health Information
Where relevant to providing physiotherapy services, we may collect medical history, injury details, clinical assessments, treatment notes, progress reports, referral information, and outcome measures. Health information is treated as special category data and receives additional protection under data protection legislation.
Professional Information
For physiotherapist applications or recruitment, we collect employment history, professional qualifications, HCPC registration details, CSP membership details, references, Curriculum Vitae (CV), and training records.
Website Information
When you visit our website, we may collect IP address, browser type, device information, website usage statistics, and cookie preferences.
4. How We Collect Information
We may collect information directly from you, through website enquiry forms, via telephone conversations, through email correspondence, from healthcare professionals involved in your care, from case managers, solicitors, insurers, or referrers where appropriate, through recruitment applications, and through website cookies and analytics tools.
5. How We Use Your Information
We may use your information to provide physiotherapy and rehabilitation services, assess your treatment needs, manage appointments and bookings, communicate regarding your care, maintain clinical records, process payments and invoices, respond to enquiries, recruit physiotherapists and contractors, improve our services, meet professional, regulatory, and legal obligations, and protect our legitimate business interests. We will only use your information where we have a lawful basis to do so.
6. Legal Basis for Processing
We process personal information under one or more of the following legal bases: consent, performance of a contract, compliance with legal obligations, legitimate interests, provision of healthcare services, and establishment, exercise, or defence of legal claims. Where consent is relied upon, you may withdraw it at any time.
7. Sharing Your Information
We only share information when necessary and appropriate. Your information may be shared with physiotherapists providing your treatment, healthcare professionals involved in your care, case managers, solicitors, insurance providers, administrative service providers, IT and website providers, and regulatory authorities where required by law. We do not sell personal information to third parties.
8. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, and destruction. These measures may include secure systems, password protection, encrypted communications, and restricted access to sensitive information.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to satisfy legal, regulatory, insurance, and professional obligations. Retention periods may vary depending on the nature of the information, professional record-keeping requirements, legal obligations, and potential disputes or claims. Information that is no longer required will be securely deleted or anonymised.
10. Your Rights
Under UK data protection law, you may have the right to access your personal information, correct inaccurate information, request deletion of information, restrict processing, object to processing, withdraw consent, request transfer of your information, and lodge a complaint with the Information Commissioner's Office (ICO). For further information, visit the ICO website.
11. Recruitment & Physiotherapist Applications
When applying to join Wholeness Physiotherapy, we may collect information including contact details, professional qualifications, HCPC registration status, CSP membership status, employment history, references, CVs and supporting documents. This information is used solely for recruitment, onboarding, compliance, and workforce management purposes. Application information will only be retained for as long as reasonably necessary for recruitment and legal compliance purposes.
12. Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, and understand how visitors use the site.
Types of Cookies We May Use
Essential Cookies: These cookies are necessary for the operation of our website and enable core functionality such as security, navigation, and form submissions. These cookies cannot be disabled.
Analytics Cookies: These cookies help us understand how visitors use our website so we can improve performance and user experience. Information collected is generally aggregated and anonymised where possible.
Functionality Cookies: These cookies remember choices and preferences you make, helping provide a more personalised experience when you return to the website.
Marketing Cookies: If used in the future, these cookies would help us understand the effectiveness of marketing activity. Where required, such cookies will only be activated with your consent.
Managing Cookies
When you first visit our website, you may be presented with a cookie banner allowing you to accept all cookies, reject non-essential cookies, or manage cookie preferences. You can also control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
13. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect legal, regulatory, or operational changes. Any updates will be published on this page, and the revised version will take effect from the date shown at the top of this policy.
15. Contact Us
If you have questions about this Privacy & Cookie Policy or how your information is handled, please contact:
Wholeness Physiotherapy
Email: hello@wholenessphysiotherapy.co.uk
Telephone: +44 7368 352169